Duin Portitxol Regulations

Center regulations

1. GENERAL RULES

The facility is open from Monday to Friday from 6:45 am to 10:30 pm, Saturdays from 8 am to 8 pm and Sundays and holidays from 9 am to 2 pm.
Smoking is not permitted in any area of the facility, including the solarium and vending area.
It is expressly forbidden the entrance of animals in all the enclosure, with the exception of guide dogs.
The subscriber card is personal and non-transferable. Lending it to another person will result in the cancellation of the holder’s membership card.
Subscribers under 14 years of age must be accompanied by an adult in order to use the facilities, except when they participate in an activity specifically designed for these age groups.
It is mandatory to respect the schedules established for the different activities.
Duin reserves the right to modify the program of activities, the number of sessions, their content and schedule.
Swimming courses are on a school calendar and are billed quarterly, coinciding with the school calendar.
It is recommended not to bring valuables. It is not allowed to deposit valuables in the lockers (jewelry, cameras, cell phones, etc.) The organization is not responsible for lost, forgotten and/or stolen objects. Duin will not be held responsible for any damage caused to goods deposited by users in the lockers.
Lost and found items that may have been collected will be kept at the reception desk for one week. After this period, the center cannot be held responsible for the objects.
Damages and / or damage caused to the installation and / or equipment due to misuse, will entail its replacement and may result in the loss of the right to be paid.
Suggestion and/or complaint forms are available for users at the subscriber service point.
The use of sports spaces or services by customers will be governed by the characteristics of their subscription or fee. Failure to do so may result in the cancellation of the subscription.
The monthly subscription fee is calculated including the adaptation of the offer of spaces and activities during summer periods and the necessary technical stops.
The collection of images (photo or video), as well as their dissemination, including social networks, without the express permission of the center’s management is prohibited. In no case may third parties leave without their express consent.
Failure to comply with any of the requirements of these regulations may result in temporary or permanent suspension of the right of access to the sports center.

2. ADMINISTRATIVE PROCEDURES

At the time of registration you must provide a photocopy of your ID card and the details of the bank or savings bank for direct debit of bills.
The amount of the fee may vary depending on possible changes in the access modality or if it is a fee with an age limitation.
Subscribers under 4 years of age will enjoy a 100% discount on the price of the subscription and will pay the children’s fee from the age of 4.
The amount of the registration fee and the first payment of the fee shall be paid at the reception desk to process the registration. The following payments will be paid by direct debit to the bank provided by the user.
The subscriber may change the type of subscription and notify the change of his personal or bank details provided that he communicates it in writing before the 20th day of the current month.
Similarly, when a subscriber wishes to leave the center permanently, he/she must do so in writing to the reception of the facility before the 20th of the current month. In this case, to regain the status of subscriber will have to re-pay the registration fee.
In the event that a receipt is returned for any reason beyond the organization’s control, the administrative costs will be charged to the subscriber.
Unpaid bills are subject to a surcharge of €3 for administrative reprocessing.
Temporary medical leave shall be valid according to the medical report certifying such injury, after which the subscriber shall continue to be active with the quota prior to the event.
The prices of each type of access will be reviewed and updated periodically.
Duin Portitxol reserves the right to apply promotions or registration discounts to people who have been unregistered at the facility for less than 6 months.

3. LOCKER ROOM RULES

Respect the space of other subscribers or users.
EATING or smoking is prohibited inside the locker rooms.
Children under 5 years of age may enter the corresponding locker room with their parents. After this age, they must change only in the corresponding changing rooms.
Use bathing slippers to move around the changing room area.
It is recommended not to bring valuables. It is not allowed to deposit valuables in the lockers (jewelry, cameras, cell phones, etc.) The organization is not responsible for lost, forgotten and/or stolen objects. Duin will not be held responsible for any damage caused to goods deposited by users in the lockers.
All subscribers can enjoy lockers for occasional use equipped with padlockable locks. Padlocks can be purchased at the facility.
The lockers must be emptied at the end of the activity.
At the end of the day, it will be opened and the objects found inside will be deposited as lost and found for one week. The coin will not be returned as a handling fee.
It is necessary to take showers only for the time strictly necessary, so as not to waste water. It is necessary to contribute to its saving.
Dry off in the shower area.

4. RULES FOR THE FITNESS ROOM

Children under 16 years of age are not allowed to enter the room or use the fitness equipment.
No sports bags, food, glass containers, or any other material that the facility staff deems inappropriate may be brought into the fitness room.
It is not allowed to enter in street clothes, with bare torso or in inappropriate footwear, except for personnel authorized by the center’s management.
For hygienic reasons, the use of a TOWEL between the body and the device used is mandatory.
At the end of each exercise, wipe off any sweat that may remain on the equipment, especially cardiovascular equipment.
The fitness technician’s schedule will be posted in the room.
During peak hours, the time limit for the use of the cardiovascular machines will be 20 minutes.
The material used must be returned to its place once its use has been completed.
During the recovery break between sets, it is mandatory to hand over the device if another subscriber is waiting.
Subscribers with individual programs must keep their card in the file cabinet once they have used it. It is not permitted to take the program outside the sports center.
If you feel unwell, do not underestimate the importance, you should immediately notify the sports technician.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
In case of cardiovascular, respiratory, nervous, osteo-articular or other diseases that may pose a health risk, the technician must be notified and must always be accompanied.

5. DIRECTED ACTIVITY ROOMS

Children under 16 years of age are not allowed to enter or participate in activities, except for those programmed for this age group.
It is not allowed to enter in street clothes, with bare torso, with inappropriate footwear or without a towel.
The rooms may not be accessed with food, glass containers, or any other material that the facility staff deems inappropriate.
The activities are conducted throughout the year, except for the month of August and holidays.
It is mandatory to use the TOWEL to put it on the mats and dry the sweat that we can leave.
The material used must be returned to its place once its use is finished.
You have to be punctual. The class will not be accessible once the session has started.
In case you feel unwell, do not make light of it, you must immediately notify the sports technician.
Certain directed activities have limited capacity. Users must inform of the procedures for reserving places.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
In case of cardiovascular, respiratory, nervous, osteo-articular or other diseases that may pose a health risk, the technician must be notified and must always be accompanied.

6. CYCLING ROOM

Children under 16 years of age are not allowed to enter or participate in these activities.
It is not allowed to enter in street clothes, with bare torso, with inappropriate footwear or without a towel.
Eating, smoking, glass containers and sports bags are not allowed.
Bicycles must be placed in the indicated place, at the beginning and at the end of the activity.
It is mandatory to wear sports shoes. If it is not a specific footwear, please gather the laces in order to avoid injuries.
It is mandatory to use the TOWEL to dry the sweat and clean the bicycles.
To avoid injury, do not enter the class after the warm-up (+/- 10 minutes from the start).
If you feel fatigued or dizzy, do not hesitate to reduce the intensity of the exercise or stop progressively, and inform the sports technician.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
In case of cardiovascular, respiratory, nervous, osteo-articular or other diseases that may pose a health risk, the technician must be notified and must always be accompanied.
The cycling classes will be booked in advance as stipulated by the club. If you do not have a reservation you can join the waiting list.
Remember that once the instructor starts the session, the right to the bike will be lost and those who are on the waiting list and/or do not have a reservation will be allowed to enter in order.
As the capacity is limited, informed of the method of reservation of bicycles at the reception.
Hydrate (drink water): before, during and after the activity. Your body will thank you.

7. INDOOR SWIMMING POOL

Children under 14 years of age must be accompanied by an adult over 18 years of age who is responsible for them. This adult must be with him/her during the entire stay of the minor in the pool.
Use bathing shoes to move around the area and shower before entering the water.
Eating, smoking, glass containers and sports bags are not allowed.
It is mandatory to wear a swim cap and one-piece swimsuit for men and one-piece or two-piece swimsuit for women.
In the pool area, both in and out of the water, no dangerous activity is allowed, such as running, jumping, pushing, diving or playing games that may involve physical risk.
Respect the spaces and / or swimming lanes that, according to the level and programming, are delimited for courses and other activities.
If you feel unwell, do not play down the importance, immediately notify the lifeguard or sports technician.
In case of heart, respiratory or epileptic disease, the technicians or lifeguards must be notified and always be accompanied.
Do not bathe if you have a water-borne or skin disease.
If you suffer from any cardiovascular or respiratory pathology, or if you are pregnant, consult a doctor or specialist.

8. RULES FOR THE HYDROMASSAGE, SAUNA AND TURKISH BATH AREA

Children under 16 years of age are not allowed to use it.
These services cannot be used by people suffering from hypotension (low blood pressure), severe heart disease or varicose veins. In case of doubt, consult your doctor.
It is mandatory to shower before entering the whirlpool, sauna or steam bath, and to wear a bathing cap.
It is not advisable to stay more than 10 – 15 minutes at a time.
It is necessary to remove all objects that oppress our skin (watches, chains, earrings, etc.).
Each of these facilities has its own rules of use that must be properly followed.
If you feel fatigued or have a feeling of dizziness, do not hesitate to inform the sports technician.
Hydrate (drink water): before, during and after the activity. Your body will thank you.

9. RENTAL LOCKERS

This service can only be used by sports center subscribers.
To rent the locker, you must contact the subscriber service to register it.
The signature of this sheet implies the acceptance of the rules of use of the same.
The rent is quarterly and is automatically renewed.
Payment will be made through the bank. If you wish to cancel the service, you must inform the customer service department before the 20th day of the month in which the quarter ends.
The quarterly rental fee will be __ euros.
If for any reason you wish to terminate this service before the contracted term, the difference will not be paid.
The subscriber is solely responsible for the fence and the state of conservation of the locker. Any loss or damage caused will be the responsibility of the subscriber.
If the subscriber does not remember his password and requests the opening of the box office, he will be charged the opening costs.
For hygienic and sanitary reasons, it is forbidden to leave wet or damp clothes or materials.
The first week of each new trimester the center will inform you of the date of disinfection of the lockers so that you can leave them open.
The sports center reserves the right to change this regulation for the benefit of the correct use of the service.

10. CAMPUS

Prior registration is required.
You should refrain from accessing the facility if you are suffering from any symptoms of infectious-contagious disease. In case of doubt, consult us.
Groups divided according to the child’s development-autonomy.
Any “attitude” that is detrimental to the normal development of the group will be studied and may be sanctioned.
Care of the material and facilities is mandatory.
It is mandatory to keep the spaces clean.
Accompanying persons will not have access to the courtyard; they may use the waiting area.

11. DISCIPLINARY REGIME

Sports centers are considered public spaces in which rules of conduct regulated by a Disciplinary Regime are necessary. This disciplinary regime is a very useful internal document that streamlines disciplinary actions and complements those legal actions that any user or the entity itself deems appropriate to undertake.

11.1. INFRACCIONES

Violations of the rules of conduct shall be of three types: VERY SERIOUS, SERIOUS AND MILD.

They are considered VERY SERIOUS infractions:

a) The improper use of sports facilities, material or sports equipment that
involves a significant disruption of coexistence and seriously, immediately and directly affect the
tranquility or the exercise of legitimate rights of others, or the normal development of activities. b) Prevent the use of the sports facility or any of its elements to other users. c) Impeding or seriously obstructing the normal operation of the sports facility. d) Serious and relevant deterioration of equipment, infrastructure, facilities, elements or material of
the sports facility. e) Physical or verbal aggression to the staff of the sports facility or to another user. f) Disobedience to employees when this may affect the safety of persons. g) Entering consciously in the center’s premises intended for the opposite sex. h) Sexual practices of any kind within the sports facility. i) Any theft, robbery or attempt, either of any property of a user or the facility itself. j) Falsification of documents or misuse of documentary records. k) Publicly and notoriously expose, either written or verbal, falsehoods that cause the discredit
of the entity or its users. l) Introduce or exhibit banners, symbols, emblems or legends that, due to their content or due to the
circumstances in which they are exhibited or used, may be considered as an act that incites or encourages
violent, xenophobic or racist behavior, or as an act of manifest contempt for the
participants in the sporting activity. m) Introducing weapons, flares, explosive firecrackers or any flammable, smoky or corrosive product. n) Lighting fires. o) Recidivism of serious misconduct.

The following are considered SERIOUS infractions :

a) Inappropriate use of municipal sports facilities, material or equipment when
does not meet the circumstances to qualify them as very serious. b) The deterioration of equipment, infrastructure, facilities, elements or material of the sports facility
when it is not considered very serious. c) Failure to respect the schedules and operation of sports services. d) Failure to comply with current regulations on consumption of tobacco, alcohol and narcotic substances
. e) Use of sports services with containers or containers of glass, metal or any other material other than paper or plastic
. f) Access with animals to the facilities, except in cases provided by law. g) Access the facilities with vehicles of any kind, except when they have the space
enabled for it and for the time limited to the duration of the activity. h) Give classes without authorization. i) Perform any lucrative economic activity. j) Practice games with or without elements, except in the areas enabled for it. k) Introduce objects into the water, except in the cases provided for in the regulations. l) Make photographic or video reports, without express authorization. m) Sublet, assign or lend the right to use the sports areas with reservation to third parties
persons or entities without express authorization. n) Recidivism of minor offenses.

They are considered SINGLE infractions :

a) Using the sports facilities without the appropriate clothing.
b) Not respecting the rules that apply in each area.
c) Using music players without headphones.
d) Throwing substances and waste or any type of waste outside the containers intended for this purpose.
e) Eating outside the areas designated for this purpose.
f) Failure to heed the instructions of the staff of the municipal sports facilities.
g) Any other breach of duty or the performance of actions prohibited to users in
the internal rules of the center, when they do not give rise to a serious or very serious misconduct.

11.2. SANCIONES

The sanction corresponding to VERY SERIOUS infractions will be the suspension of subscriber rights for a period of 1 year or more, and may even lead to definitive suspension.

The sanction corresponding to SERIOUS infringements will be the suspension of subscriber rights for a period of between 1 month and 1 year.

The penalty for SINGLE infractions will be a verbal or written warning with possible loss of subscriber rights for a period of between 1 day and 1 month.

11.3. REPOSICIÓN E INDEMNIZACIÓN

Regardless of the penalties that may be imposed for the facts typified in this Disciplinary Regime, the offender shall be obliged to restitution and replacement of the property to its previous state, with compensation for the damages caused.

11.4. RESPONSABLES

a) Those who commit infractions of these Regulations shall be responsible for them.

b) When the actions constituting an infringement are committed by several persons jointly, and it is not possible to determine the degree of participation of each one, they shall all be jointly and severally liable, in accordance with the provisions of the legislation on common administrative procedure.

11.5. PROCEDIMIENTO

In the event of an alleged violation, the action to be taken shall be as follows:

a) The Management of the Sports Center delivers to the user a communiqué informing him/her of the disciplinary file opened and the statement of charges. Until the decision of the sanction the subscriber may use the facilities, except in cases of serious or very serious infractions.
b) The user may submit written allegations and propose the means of proof that
believes appropriate in defense of their rights. He/she has a period of 10 days from the date that
is sent this document.
c) Once the above procedure has been completed, the Management of the Center, within a maximum period of 20 days from
receipt of the allegations, notifies the interested party of the agreement taken.
d) The faults considered as very serious infractions will be reported to the sports area of the
City Council of the municipality itself, in the event that the facility is of a public nature.

13. USE OF INVITATIONS

The Duin centers reserve the right to deliver or exchange invitations to subscribers and non-subscribers in order to facilitate access to the sports center to people who are not subscribers. To make use of these invitations must be attended to:

Each Duin center will decide the reason for the delivery of the invitations according to its own commercial policy, without having to maintain these reasons indefinitely in time.
Provided that the center allows it, a user may redeem the invitation if he/she has not made use of another invitation in the last year.
Invitations may not be used by former subscribers who have been unsubscribed for less than 1 year or who have an outstanding receipt.
The use of an invitation allows the user to access the sports center for 1 day and make use of the same services and activities of the full fee subscribers. In no case it will include services such as courses, personal training, aesthetic services, health services,…
The use of an invitation implies consent to the processing of the user’s personal data and acceptance of the administrative conditions.
By using the invitations, the user accepts to be aware of the implicit risks that physical exercise may have on health and exonerates the company from any liability for damages and injuries.
The management of each Duin center may modify this policy for the convenience of its subscribers.