Duin Can Zam Regulations

Center regulations

1. GENERAL RULES:

The Management reserves the right of admission.
The facility is open from Monday to Friday from 7 am to 11 pm, Saturdays from 8 am to 8 pm and Sundays and holidays from 9 am to 2 pm.
Smoking is not allowed in any area of the facility, including the solarium area, self-service bar and terraces (Law 28/2005, of December 26th).
Animals are expressly forbidden to enter the entire premises, with the exception of guide dogs.
Subscribers under 14 years of age must be accompanied by an adult over 18 years of age in order to use the facilities, except when they participate in an activity specifically designed for these age groups.
It is mandatory to respect the schedules established for the different activities.
The organization reserves the right to modify the program of activities, the number of sessions and their content and schedule.
Swimming courses are held every three months, coinciding with the school calendar, except for the summer intensive courses.
It is recommended not to bring valuables. It is not allowed to deposit valuables in the lockers (jewelry, cameras, cell phones, etc.) The organization is not responsible for lost, forgotten and/or stolen objects. Duin will not be held responsible for any damage caused to goods deposited by users in the lockers.
Lost and found items that may have been collected will be kept at the reception desk for one week. After this period the center will not be responsible for the objects.
Damages and/or damages caused to the installation and/or equipment due to misuse will be replaced and may result in the loss of the right to be a subscriber. Suggestion and/or complaint forms are available to users at the subscriber’s service point.
The use of sports spaces or services by customers must be governed by the characteristics of their subscription or fee. Failure to do so may result in the cancellation of the subscription.
The monthly subscription fee is calculated including the adaptation of the offer of spaces and activities during summer periods and the necessary technical stops in compliance with the legislation (Royal Decree 865/2003).
Failure to comply with any of the requirements of these regulations may result in temporary or permanent suspension of the right of access to the sports center.
No sports bags, food, glass containers, or any other material that the facility staff deems inappropriate may be brought into the fitness room.
To avoid injury, do not enter the class after the warm-up (+/- 10 minutes from the start).
In case of suffering from any cardiovascular, respiratory, nervous, osteo-articular or other diseases that may involve a health risk, the technician must be notified and must always be accompanied.

2. ADMINISTRATIVE PROCEDURES

At the time of registration you must provide your ID card and the details of the bank or savings bank for the direct debit of bills.
The amount of the registration fee and the first payment must be paid at the reception desk to process the registration. The following payments will be paid by direct debit to the bank provided by the user.
The amount of the fee may vary depending on possible changes in the access modality or if it is a fee with an age limitation.
Subscribers under 3 years of age will enjoy a 100% discount on the price of the subscription and will pay the children’s fee from the age of 3.
When a subscriber wishes to leave the center definitively or make an administrative change, he/she must do so in writing at the center’s reception desk before the 20th of the current month. In this case, to regain the status of subscriber, he/she will have to pay the registration fee again.
In the event that a receipt is returned for any reason beyond the organization’s control, the administrative costs will be charged to the subscriber.
Unpaid bills are subject to a surcharge of €3 for administrative reprocessing.
Temporary leaves of absence will only be granted for medical and/or justified reasons. These will have a minimum duration of 3 months and a maximum of 6 months, after which the subscriber will have to decide whether to permanently leave or continue as an active subscriber.
Temporary medical leave shall be valid according to the medical report certifying such injury, after which the subscriber shall continue to be active with the quota prior to the event.
As it is a public sports center, the prices of each type of subscription will be approved by the City Council.
Duin Can Zam reserves the right to apply promotions or tuition discounts to persons who have not been registered at the facility for less than 6 months.

3. LOCKER ROOM RULES

Respect the space of other subscribers or users.
It is strictly forbidden to eat or smoke inside the locker rooms.
Children under 5 years of age will be allowed to enter the corresponding locker room with their parents. After this age, they will have to change only in the corresponding changing rooms.
Bathing slippers must be worn to move around the changing room area.
All subscribers can enjoy lockers for occasional use by means of a padlock.
The lockers must be emptied at the end of the activity. At the end of each day, they will be opened and the objects found inside will be deposited as lost and found for one week. The padlock will not be replaced.
It is necessary to take showers for the strictly necessary time, in order not to waste water. It is necessary to contribute to its saving.
It is necessary to dry off in the shower area.
For hygienic reasons, no waxing, dyeing or shaving is allowed in the locker room area.

4. RENTAL LOCKERS

This service can only be used by subscribers to the sports center.
To rent a locker, you must contact the subscriber service to register it.
The signature of the locker rental form implies the acceptance of the rules of use of the locker.
The rent is quarterly and is automatically renewed.
Payment will be made by direct debit. If you wish to cancel the service, you must notify the customer service department before the 20th day of the month in which the calendar quarter ends.
Information about the prices of the quarterly rental will be provided at the reception of the center. If for any reason a subscriber wants to dispense with this service before the contracted term, the difference will not be paid.
The subscriber is solely responsible for the fence and the state of conservation of the locker.
Any loss or damage caused will be the responsibility of the subscriber. If the subscriber does not remember his password and requests the opening of the box office, he will be charged the opening costs (3€).
For hygienic and sanitary reasons it is forbidden to leave wet or damp clothes or materials inside the locker.
The first week of each new trimester the center will inform you of the date of disinfection of the lockers so that you can leave them open.
The sports center reserves the right to change this regulation for the benefit of the correct use of the service.

5. RULES FOR INDOOR SWIMMING POOLS

Children under 14 years old must be accompanied by a responsible adult over 18 years old. This adult will have to be with him/her during the whole stay of the minor in the large or small pool.
It is not allowed to enter wearing street clothes or inappropriate footwear, except for personnel authorized by the center’s management.
Bathing shoes must be worn to move around the pool and shower before entering the water.
For safety reasons, flippers may only be used by those over 16 years of age in the designated lane.
Eating, smoking, glass containers, sports bags, balls, tubes, snorkels, goggles or other recreational items are not allowed. For safety reasons it is only allowed to use the starting podiums, the courses and the swimming club(s).
It is not allowed to use any type of soap or gel in the pool showers. It is mandatory to wear a bathing cap and one-piece swimsuit for men and one-piece, two-piece, or clothing intended for bathing while respecting that it is always exclusively for use in the pool for women. It is expressly forbidden to bathe with non-specific bathing clothes such as cycling jerseys, tops or non-specific bathing clothes.
In the pool area, both in and out of the water, no dangerous activity is allowed, such as running, jumping, pushing, diving or playing games that may involve physical risk.
Swimming equipment is training equipment and must be returned to its place at the end of its use.
It is mandatory to always follow the instructions of the lifeguard and technical staff of the facility.
Respect the spaces and/or swimming lanes that, according to the level and programming, are delimited for courses and other activities.
For the proper functioning of the pool, please respect the street signs (slow/fast).
In case you feel unwell, do not make a big deal out of it, immediately inform the lifeguard or sports technician.
In case of heart, respiratory or epileptic disease, the technicians or lifeguards must be notified and always be accompanied.
Do not bathe if you suffer from any water-borne or skin disease. If you suffer from any cardiovascular or respiratory pathology, or if you are pregnant, consult a doctor or a specialist.

6. SOLARIUM

Check the opening hours at its information point.
Access to the Solàrium area will be exclusively through the areas marked for this purpose.
Smoking is not allowed except in designated areas.
The space set aside for courses or other activities planned by the facility must be respected.
Always follow the instructions of the lifeguard, security and/or technical personnel of the facility.
The use of parasols, chairs or similar is not allowed, except for the gazebos provided for this purpose.
The hammocks may only be used in the space provided for this purpose, and may not be reserved or moved from one place to another.
It is recommended to use sun protection according to skin type.
Responsible sun exposure is recommended.

7. NORMATIVA PISCINA DE VERANO

The use of musical devices that propagate sound into the environment is not permitted.
It is not possible to access the solarium and beach area with street clothes and footwear. It is recommended to use bathing shoes to move around the pool beach.
Children under 5 years old can only enter the large pool when accompanied by an adult.
Children under 14 years of age must be accompanied by an adult over 18 years of age who will be responsible for them upon presentation of their ID card. This responsible will have to be present during the whole stay of the minor in the pool.
The wading pool is for children’s use only (up to 5 years old).
It is mandatory to wear a swimming cap and one-piece swimsuit for men and one-piece, two-piece, or clothing intended for swimming, provided that it is always exclusively for use in the pool for women. It is expressly forbidden to bathe with non-specific bathing clothes such as cycling jerseys, tops or non-specific bathing clothes. Topless bathing is allowed.
In the pool area (both in and out of the water) no dangerous games and/or activities are allowed, such as: running, jumping, pushing, pushing, pushing anyone, or playing games that may involve physical risk.
For safety reasons it is not allowed to dive into the water or use diving goggles.
Balls, mats, floats and other recreational elements may not be introduced into the pool to avoid disturbing other users. Glass bottles may not be brought in either.
Damages and damages caused to the facility or to the material or theft of any type of material, will entail its replacement and may result in the loss of the right to be a subscriber or to access the facility. As for the groups, the entity is responsible for the possible misuse of the facility by its components.
All users must behave civically and respectfully with the staff and other users inside the facility. It is mandatory to always follow the instructions of the lifeguard, security and/or technical staff of the facility.
Users must leave the facilities 10 minutes before closing time.
You must keep your entrance ticket for the duration of your stay at the facility so that you can show it to facility staff upon request.
The use of sunscreen suitable for each skin type is recommended.
If you have a heart, respiratory or epileptic condition, do not come alone and warn the lifeguard.
If you feel unwell, do not make light of it and go to any worker in the facility.

8. SPORTS COURTS

Wear appropriate clothing and footwear for the activity you will be doing. Do not use footwear that wastes the sports flooring.
No sports bags, food, glass containers, or any other material that the facility staff deems inappropriate may be brought onto the courts.
Use the waste garbage cans to dispose of waste. We collaborate in the cleaning of the facilities.
Respect the facilities, the other users and the staff of the facilities, they are there to help you.
Leaves the material in its place after use. Participates in tidying up the material.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
Warm up before starting the sport activity. You will avoid injuries.

9. TERMARIUM – HYDROMASSAGE

Children under 16 years of age are not allowed to use it.
These services cannot be used by people suffering from hypotension (low blood pressure), severe heart disease or varius. In case of doubt, please consult your doctor.
It is mandatory to shower before entering the hydromassage, sauna or steam bath, and to wear a bathing cap.
It is not advisable to stay more than 10 – 15 minutes at a time.
We must remove all objects that oppress our skin (watches, chains, earrings, etc.). Each of these items of equipment has its own rules of use that must be properly followed.
If you feel fatigued or have a feeling of dizziness, do not hesitate to inform the sports technician.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
In the sauna it is mandatory to wear a towel and rubber slippers, while in the steam bath it is mandatory to wear rubber slippers.

10. STANDARDS FOR DIRECTED ACTIVITY STUDIES

Children under 14 years of age are not allowed to enter or participate in any activities, except those programmed for this age group.
No sports bags, food, glass containers, or any other material that the facility staff deems inappropriate may be brought into the rooms.
It is not allowed to enter in street clothes, with bare torso or with non-sporty or inappropriate footwear, except for personnel authorized by the center’s management.
The activities are carried out throughout the year, except for the reduced hours during the summer months and holidays.
It is mandatory to use a towel to place it on the mats to dry any sweat we may leave behind.
The used material will have to be returned to its place once its use is finished.
Please be punctual. It will not be possible to enter the class once the session has started.
Certain directed activities have limited capacity. Users must be informed of the procedures for reserving places.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
In case of suffering from any cardiovascular, respiratory, nervous, osteo-articular or other diseases that may involve a health risk, the technician must be notified and must always be accompanied.

11. RULES FOR INDOOR CYCLING STUDIOS

Bicycles must be placed in the indicated place, at the beginning and at the end of the activity, and with the anchorages completely loose. It is mandatory to wear sports shoes. If it is not a specific footwear, the laces must be tightened to avoid injuries.
It is mandatory to use a towel to wipe off sweat and clean the bicycles.
If you feel tired or dizzy, do not hesitate to reduce the intensity of the exercise or stop progressively, and inform the sports technician.
Hydrate (drink water): before, during and after the activity. Your body will thank you.
Bicycles cannot be reserved. Bicycles will be occupied on a first-come, first-served basis. Likewise, at the end of a session it is not allowed to leave anything inside the classroom to reserve a bike for the next session.

12. RULES FOR THE FITNESS ROOM

Children under 14 years of age are not allowed to enter the room or use the fitness equipment.
Young people between 14 and 16 years of age may only use the cardiovascular area of the fitness room, in case of accessing the free weight area, they must be accompanied and supervised by an adult over 18 years of age. Those over 16 years of age may use all areas freely.
For hygienic reasons, the use of a TOWEL between the body and the device used is mandatory.
At the end of each exercise, it is necessary to wipe off any sweat that may be left on the equipment, especially cardiovascular equipment.
During peak hours, the time limit for the use of the cardiovascular machines will be 20 minutes.
The material used must be returned to its place once its use has been completed.
During the recovery break between sets, it is mandatory to hand over the device if another subscriber is waiting.
Subscribers with individual programs must keep their card in the file cabinet once they have used it. It is not allowed to take the program out of the sports center.
If you feel unwell, do not take it seriously, you should immediately notify the sports technician.
In case of suffering from any cardiovascular, respiratory, nervous, bone-joint or other diseases that may share a health risk, the technician must be notified and always be accompanied.

13. GENERAL RULES FOR PADDLE TENNIS COURTS

Children under 14 years of age are not allowed to enter without being accompanied by a person of legal age (except for courses or organized activities).
Use within the courts clothing and footwear suitable for sports practice, being totally forbidden to use the courts without a shirt. Likewise, it is forbidden to use sports equipment not suitable for the sport in question, such as cleats or tennis racquets on the paddle courts and vice versa. The use of each court must be its own, not being able to practice any other sport for which it is not intended.
It is forbidden to rent the courts for private lessons, not allowing the entry of baskets of balls or material for teaching paddle, except for monitors belonging to the club itself.
The use of glass bottles is not allowed on the premises.
It is not allowed the manipulation of the game nets by personnel outside the facility. Any anomaly should be reported to reception.
We kindly ask you to use the garbage cans and collaborate with the good maintenance of the facilities.
Skateboards, skateboards, bicycles and soccer balls are not allowed in the facilities.
The access and permanence in the sports facility by the users will entail an appropriate behavior in terms of attitude and respect towards the normal development of the activities, the whole facility and the staff that provides service in the facility.

14. REGULATIONS FOR THE RENTAL OF PADDLE TENNIS COURTS

To use the courts it is absolutely essential to have made a previous reservation on them, having proceeded to their payment through the digital means available, or at the Reception of the club, according to the type of reservation. Reservations can never be made by email or telephone.
Tracks can be reserved for a playing time of 60, 90 or 120 minutes at a time.
A reservation may be cancelled or changed up to 24 hours in advance, always through the online application or at the Club’s reception, never by email or telephone.
Refunds will only be made in cases of cancellation as stated in the specific regulations for each service, provided that the deadlines detailed therein are met. The Club will refund the full amount of the reservation to the client’s voucher. If the client does not have a voucher, the Club will activate it and charge the amount to be refunded for the cancellation.
In case it is raining or the court is impracticable due to rain, the customer may request a refund, which will always be made to the voucher (clubs with outdoor courts).
If it starts raining once the game has started, and if it has not been playing for more than 30 minutes, the amount of the court will be refunded to the voucher as explained in the previous point. If 30 minutes of play have already elapsed, the court fee will not be refunded (outdoor club).

15. REGULATIONS FOR PRIVATE LESSONS AND PADDLE BONUSES:

The Duin School’s offer includes private lessons, completely adapted to the specific needs of the student.
There is the possibility of hiring private lessons for 1 or 2 people.
The student may choose the day and time that best suits him/her for the class, as long as there are teachers available.
The day and time when the classes of a voucher are held can be defined class by class or in general for the whole voucher, always with the confirmation of the Club’s coordination.
Bonds are payable upon purchase.
Private classes may be cancelled or changed in time or day, as long as it is done at least 24 hours before the class is to be held. Cancellation less than 24 hours in advance will result in the loss of the class and the amount paid for it.

16. DISCIPLINARY REGIME

Sports centers are considered public spaces in which rules of conduct regulated by a Disciplinary Regime are necessary. This disciplinary regime is a very useful internal document that streamlines disciplinary actions and complements those legal actions that any user or the entity itself deems appropriate to undertake.

16.1. INFRACCIONES

Violations of the rules of conduct shall be of three types: VERY SERIOUS, SERIOUS AND MILD.

They are considered VERY SERIOUS infractions:

a) The improper use of sports facilities, material or sports equipment that involves a significant disruption of coexistence and seriously, immediately and directly affect the tranquility or the exercise of legitimate rights of others, or the normal development of activities. b) Preventing the use of the sports facility or any of its elements to other users. c) Impeding or seriously obstructing the normal operation of the sports facility. d) Serious and relevant deterioration of equipment, infrastructure, facilities, elements or material of the sports facility. e) Physical or verbal aggression to the staff of the sports facility or another user. f) Disobedience to employees when this may affect the safety of persons. g) Entering consciously in dependencies of the center destined for the opposite sex. h) Sexual practices of any kind within the sports facility. i) Any theft, robbery or attempt, either of any property of a user or of the facility itself. j) The falsification of documents or misuse of documentary records. k) Publicly and notoriously expose, either written or verbal, falsehoods that cause the discredit of the entity or its users. l) Introducing or displaying banners, symbols, emblems or legends that, due to their content or the circumstances in which they are displayed or used, may be considered as an act that incites or encourages violent, xenophobic or racist behavior, or as an act of manifest contempt for the participants in the sports activity. m) Introducing weapons, flares, explosive firecrackers or any flammable, smoky or corrosive product. n) Lighting fires. o) Recidivism of serious offenses.

The following are considered SERIOUS infractions:

a) The improper use of municipal sports facilities, material or equipment when the circumstances do not meet the qualification of very serious.
b) The deterioration of equipment, infrastructure, facilities, facilities, elements or material of the sports facility when not considered very serious.
RD Ed. A May 2013
c) Failure to respect the schedules and operation of sports services. d) Failure to comply with current regulations on consumption of tobacco, alcohol and narcotic
substances. e) Making use of sports services with containers or containers of glass, metal or any other
material other than paper or plastic. f) Accessing the facilities with animals, except as provided by law. g) Access the facilities with vehicles of any kind, except when they have the space provided for this purpose and for the time limited to the duration of the activity. h) Give classes without authorization. i) Perform any lucrative economic activity. j) Play games with or without elements, except in the areas provided for this purpose. k) Introduce objects into the water, except in the cases provided for in the regulations. l) Make photographic or video reports, without express authorization. m) Sublet, assign or lend the right to use the sports areas with reservation to third parties
persons or entities without express authorization. n) Recidivism of minor offenses.

They are considered SINGLE infractions :

a) Using the sports facilities without the appropriate clothing.
b) Not respecting the rules that apply in each area.
c) Using music players without headphones.
d) Throwing substances and waste or any type of waste outside the containers intended for that purpose.
e) Eating outside the areas designated for this purpose.
f) Failure to heed the instructions of the staff of the municipal sports facilities.
g) Any other breach of duty or the performance of actions prohibited to users in the internal rules of the center, when they do not give rise to a serious or very serious offense.

16.2. SANCIONES

The sanction corresponding to VERY SERIOUS infringements shall be the suspension of subscriber rights for a period of 1 year or more, which may lead to definitive suspension.
The sanction corresponding to SERIOUS infringements shall be the suspension of subscriber rights for a period of between 1 month and 1 year.
The sanction corresponding to MINOR infringements shall be a verbal or written warning with possible loss of subscriber rights for a period of between 1 day and 1 month.

16.3. REPOSICIÓN E INDEMNIZACIÓN

RD Ed. A May 2013
Regardless of the sanctions that may be imposed for the facts typified in this Disciplinary Regime
, the offender shall be obliged to the restitution and replacement of the goods to their previous state, with the compensation of the damages caused.

16.4. RESPONSABLES

a) Those who commit infringements of these Regulations shall be responsible for them.
b) When the actions constituting an infringement are committed by several persons jointly, and it is not possible to determine the degree of participation of each one, they shall all be jointly and severally liable, in accordance with the provisions of the legislation on common administrative procedure.

16.5. PROCEDIMIENTO

In the event of an alleged violation, the action to be taken shall be as follows:

a) The Management of the Sports Center delivers to the user a communiqué informing him/her of the disciplinary file opened and the statement of charges. Until the decision of the sanction will be taken as precautionary measures that the user does not access the center.
b) The user may submit written allegations and propose the means of evidence it deems appropriate in defense of their rights. He/she has a period of 10 days from the date this document is sent.
c) Once the above procedure has been completed, the Management of the Center, within a maximum period of 20 days from receipt of the allegations, notifies the interested party of the agreement taken.
d) Offenses considered as very serious infractions will be reported to the sports area of the City Council of the municipality itself, in the event that the facility is of a public nature.

17. USE OF INVITATIONS

The Duin centers reserve the right to deliver or exchange invitations to subscribers and non-subscribers in order to facilitate access to the sports center to people who are not subscribers. To make use of these invitations must be attended to:

Each Duin center will decide the reason for the delivery of the invitations according to its own commercial policy, without having to maintain these reasons indefinitely in time.
Provided that the center allows it, a user may redeem the invitation if he/she has not made use of another invitation in the last year.
Invitations may not be used by former subscribers who have been unsubscribed for less than 1 year or who have an outstanding receipt.
The use of an invitation allows the user to access the sports center for 1 day and make use of the same services and activities of the full fee subscribers. In no case it will include services such as courses, personal training, aesthetic services, health services,…
The use of an invitation implies consent to the processing of the user’s personal data and acceptance of the administrative conditions.
By using the invitations, the user accepts to be aware of the implicit risks that physical exercise may have on health and exonerates the company from any liability for damages and injuries.
The management of each Duin center may modify this policy for the convenience of its subscribers.