What can I do in the private area of the website?
From the private area of the website you can book your training sessions, favorite activities and send us any suggestions or doubts you have. We will be happy to give you solutions.
What can I do at the sports center within my quota?
You can access both the Fitness Room, as well as all the activities directed in the schedule of your subscription.
What are the most important rules to enjoy at the center?
The use of a towel and sportswear is mandatory. Each space has its specific regulations that you can always consult in situ at the facility itself, but if you want to entertain yourself you can take a look at this link
What are bracelets for?
With the wristbands you can access the center, open and close your locker and access the directed activities.
How do the ticket offices work?
The lockers are opened or closed by pressing the bracelet against them. You can always check the ticket office number you have by passing the wristband through a reader in the changing room.
How can I book guided activities?
Through the web client area or through the app… If you have any questions you can ask any club worker who will be willing to help you.
What happens if I book a class and don't attend?
We ask that you cancel the class if you are unable to attend and free up that place for another user.
From what age can I participate in the guided activities or use the fitness room and other areas of the centre?
From the age of 14 you can use the fitness room and carry out directed activities, and from the age of 16 the water area. As for the pool, it can be used at any age, but children under 14 years of age must always be accompanied by an adult.
What do I need to use the pool?
The use of a hat and bathing suit and flip-flops is mandatory
Will I be able to swim freely whenever I want?
We always enable enough lanes for you to enjoy free swimming.
Are there swimming courses for all ages?
Of course, we have courses for all ages from 6 months, but it will be necessary for you to register in advance at the center.
How long can I use each area of the SPA?
It is not recommended to be in the sauna and steam room for more than 15 minutes in these spaces.
Are the facilities adapted for people with disabilities?
Our facilities are adapted for people with disabilities.
Can I change my subscription type?
No problem, but remember that any administrative procedure must be carried out within the first 20 days for it to be effective the following month.
How can I pay for my subscription?
Payment of the season ticket once registered is made by direct debit.
Can I use all the facilities with my subscription?
Yes, you can use all the facilities of the centre (swimming pool, fitness and supervised activities) as they are included in the subscription. Courses and other complementary services such as aesthetics, nutrition or physiotherapy are not included in the fee.
Can I rent a paddle tennis court without being a member?
Yes. You don’t need to be a member to rent a paddle tennis court, but if you are, you will have a discount.
Can I try any of the centers before I sign up?
Indeed, all our centres have a trial day so that you can train on the premises without obligation. One of our goals is to make you feel at home, so we will be happy to help you on your first day.
Do the shower centers have showers?
All our centres have showers and their use is included in the fee.
Is there a personal trainer service?
We have a personal trainer service for all subscribers. For more information, ask at the reception of your center.
Can I rent a paddle tennis court without being a member?
Yes! Through PlayTomic (APP). But remember, if you are a member, you will benefit from discounts!
